FAQ – Frequently Asked Questions
1. What is an eSIM?
An eSIM is a digital SIM built into your device. No physical card is needed simply scan a QR code and your data plan activates instantly.
2. Is my phone compatible with eSIM?
Most modern smartphones (Apple, Samsung, Google, Xiaomi, and more) support eSIM. You can check our full Device Compatibility list on the website.
3. How do I install my eSIM?
It’s easy:
- Purchase your plan.
- You’ll receive a QR code by email.
- Scan it from your phone’s settings.
Your plan will activate within seconds.
4. Can I use my physical SIM and an eSIM at the same time?
Yes. Most devices support Dual SIM, perfect for traveling without losing your main number.
5. Can I recharge or top up my eSIM?
Yes, you can recharge or extend your plan anytime through your user dashboard or by buying a compatible new plan.
6. Does the eSIM work without internet?
You need an internet connection only during the installation. After activation, it works like any regular SIM card.
7. Can I share my data (tethering/hotspot)?
Yes, all our plans allow tethering and data sharing with other devices.
8. Can I install the eSIM more than once?
No. For security reasons, each eSIM can only be installed once. If you change devices, you will need a new eSIM profile.
9. When does the plan validity start?
Your plan’s validity starts when the eSIM connects to the network at your destination not at the time of purchase.
10. What if I have issues during installation?
Our support team is available 24/7. Contact us anytime and we’ll guide you step-by-step.
11. What are “nonhkip” plans?
Some of our plans include the label “nonhkip”, which stands for Non Hong Kong IP. This indicates that the eSIM’s internet breakout or exit point is not routed through Hong Kong.
Why does this matter?
Hong Kong applies several geo-restrictions that can affect the use of apps such as TikTok, Facebook and others. If an eSIM uses a Hong Kong breakout, users may experience blocks or limited functionality on certain apps.
Choosing a nonhkip plan helps avoid these restrictions by routing your internet traffic through a different country.